At Balasubramanian Enterprises Pvt Ltd, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

• Returns are accepted within 14 days from the date of delivery.
  
  
• Products must be unused, unopened, and in their original packaging.
  
  
• Certain items (e.g., perishable goods, customized products) are non-returnable.
  
  

How to Initiate a Return

• Contact our customer support at returns bsmepl.chennai@gmail.com or call +91 94450 00001 with your order number and reason for return.
  
  
• We will provide you with return instructions and authorisation.
  
  

Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
  
  
• We recommend using a trackable shipping service.
  
  

Refunds

• Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.
  
  
• Approved refunds will be processed within 7 business days using the original payment method.
  
  
• Shipping costs are non-refundable.
  
  

Exchanges

We currently do not offer direct exchanges. Please return the product and place a new order.